Returns & Refund policy

RETURNS & REFUND POLICY

Last Updated: July 27, 2026

At VISIONAIR SOCIETY, customer satisfaction is important to us. Every product is made especially for you after your order is placed. Because of this made-to-order production process, our return policy differs from that of traditional retail stores.

Please read this policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be unworn and unused.
• Be in its original condition.
• Include all original tags (if applicable).
• Be returned in its original packaging whenever possible.
• Show no signs of washing, damage, stains, odors, or misuse.

We reserve the right to refuse returns that do not meet these conditions.

2. Made-to-Order Products

Every VISIONAIR SOCIETY item is produced specifically for each customer after an order has been placed.

For this reason, we cannot accept returns or exchanges simply because:

• You changed your mind.
• You ordered the wrong size.
• You selected the wrong color.
• You no longer want the product.

Please review product descriptions and size guides carefully before completing your purchase.

3. Damaged, Defective or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Incorrect
• Missing items

please contact us within 14 days of receiving your order.

Email:

info@visionairsociety.com

Please include:

• Your order number
• A description of the issue
• Clear photographs showing:
  
  
• the product
• the packaging
• the shipping label
• the defect or damage

We will investigate your request and, where appropriate, provide one of the following solutions:

• Free replacement
• Refund
• Store credit

4. Exchanges

Because all products are made to order, we do not offer traditional exchanges.

If you wish to receive another size or color, you may need to place a new order.

If the original item qualifies under our damaged or defective product policy, we will arrange a replacement at no additional cost.

5. Incorrect Address

Customers are responsible for entering the correct shipping address during checkout.

If an incorrect address is provided and the package has already entered production or has been shipped, we may not be able to modify the shipment.

If a package is returned because of an incorrect address, additional shipping costs may apply before the order can be resent.

6. Lost Packages

If your package appears to be lost, please contact us.

Before submitting a claim, we recommend:

• Checking your tracking information.
• Contacting the shipping carrier.
• Asking neighbors or household members.
• Waiting 24–48 hours after a “Delivered” scan.

If the package is officially confirmed as lost by the carrier, we will work with our fulfillment partner to determine the appropriate resolution.

7. Refund Approval

Once your return or claim has been reviewed and approved, your refund will be processed using the original payment method.

Refund processing times generally vary between 5–10 business days, depending on your payment provider.

8. Refunds That May Be Refused

Refund requests may be declined if:

• The product has been worn or used.
• The item has been washed.
• Damage was caused by misuse.
• The request falls outside the applicable return period.
• The customer ordered the wrong size after the size guide was clearly provided.
• The customer simply changed their mind after production had begun.

9. Non-Returnable Items

The following items cannot normally be returned:

• Gift cards
• Final Sale products
• Limited Edition releases
• Personalized or custom-made items
• Products specifically created for individual customers

Unless they arrive damaged or defective.

10. Return Shipping Costs

If the return is due to:

• A manufacturing defect
• A printing error
• A damaged product
• An incorrect item sent by us

VISIONAIR SOCIETY will cover the appropriate replacement or refund.

If the return is requested for any other eligible reason, return shipping costs are generally the responsibility of the customer unless otherwise required by applicable consumer law.

11. Chargebacks

If you experience any issue with your order, please contact us before initiating a payment dispute or chargeback.

Most concerns can be resolved quickly through our customer support team.

Fraudulent or abusive chargebacks may be disputed with the payment provider.

12. European Consumer Rights

Customers located within the European Union may have additional statutory consumer rights under applicable law.

Nothing in this policy limits or excludes any mandatory rights that cannot legally be waived.

13. Sustainability Commitment

As every VISIONAIR SOCIETY product is made on demand, unnecessary returns create additional environmental impact.

We encourage customers to review:

• Product descriptions
• Size charts
• Color options
• Shipping information

before placing an order.

Thoughtful purchasing helps reduce waste while supporting more sustainable production.

14. Contact Us

If you have any questions regarding returns or refunds, please contact our Customer Support team.

Email

info@visionairsociety.com

We aim to respond within 1–2 business days.

Thank you for choosing VISIONAIR SOCIETY.

We appreciate your trust and remain committed to providing premium quality products and exceptional customer service.