Shipping Policy

SHIPPING POLICY

Last Updated: July 27, 2026

Welcome to VISIONAIR SOCIETY.

We are committed to delivering premium-quality products with exceptional service. Every item is produced especially for you after your order has been placed. This made-to-order approach helps reduce overproduction while ensuring each product meets our quality standards.

Please read the information below regarding our shipping process.

Order Processing

All VISIONAIR SOCIETY products are made on demand.

Once your order has been placed, production begins immediately.

Processing Time

1–4 business days

During busy periods, holidays, product launches or promotional campaigns, processing may take slightly longer.

Orders are processed Monday through Friday, excluding public holidays.

Once production has been completed, your order will be shipped to your delivery address.

Estimated Delivery Times

After production has been completed, estimated shipping times are:

Netherlands

Estimated delivery:
3–8 business days

Belgium

Estimated delivery:
3–8 business days

Germany

Estimated delivery:
3–8 business days

France

Estimated delivery:
3–8 business days

Spain

Estimated delivery:
4–9 business days

Canada

Estimated delivery:
5–10 business days

Please note that these delivery times are estimates and may vary depending on carrier performance, customs processing, weather conditions, seasonal demand or other circumstances beyond our control.

Shipping Costs

We proudly offer:

FREE SHIPPING on all orders over €100.

For orders below €100, shipping costs are calculated automatically during checkout based on your shipping destination.

No hidden fees will be added after checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipment confirmation.

Multiple Shipments

Some orders may arrive in separate packages.

This may happen when:

Products are produced at different fulfillment facilities.
Items require different production methods.
Certain products become available sooner than others.

You will receive tracking information for each shipment if your order is split.

Production & Fulfillment

Our products are produced using trusted fulfillment partners located in various regions worldwide.

To reduce delivery times whenever possible, your order may be fulfilled at the production facility closest to your shipping destination.

Customs & Import Duties

Orders shipped within the European Union generally do not incur additional customs charges.

For orders delivered outside the European Union, including Canada, customs inspections, duties, taxes or import fees may apply depending on local regulations.

Any customs fees, taxes or import duties imposed by the destination country remain the responsibility of the customer.

VISIONAIR SOCIETY is not responsible for delays caused by customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Please carefully review your delivery address before completing your purchase.

If an incorrect address is provided and the order has already entered production or has been shipped, we may not be able to modify or cancel the shipment.

Additional shipping costs resulting from an incorrect address may be the responsibility of the customer.

Lost Packages

If your tracking information shows that your package has been delivered but you have not received it, we recommend:

Checking with household members or neighbors.
Contacting the shipping carrier.
Waiting 24 hours, as carriers occasionally mark packages as delivered before the final delivery.

If your package still cannot be located, please contact us and we will do our best to assist you.

Delayed Deliveries

Although we strive to meet our estimated delivery times, delays can occasionally occur due to:

Severe weather
Customs clearance
Carrier disruptions
Peak holiday seasons
Global transportation issues

Delivery estimates are not guaranteed and should be considered approximate.

Damaged or Defective Items

If your order arrives damaged, defective or incorrect, please contact us within 14 days of receiving your order.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos showing the product and the packaging

We will review your request and provide an appropriate solution.

Order Changes & Cancellations

Because every product is made to order, orders enter production quickly.

For this reason:

Changes cannot be guaranteed once production has started.
Cancellation requests must be submitted as soon as possible after placing your order.

If production has already begun, cancellation may no longer be possible.

Sustainability

At VISIONAIR SOCIETY, every item is created only after it has been ordered.

By producing on demand rather than in bulk, we help reduce unnecessary waste and excess inventory while maintaining premium quality standards.

If you have any questions regarding shipping or delivery, our Customer Support team is happy to help.

Email:
info@visionairsociety.com

We aim to respond to all inquiries within 1–2 business days.

Thank you for choosing VISIONAIR SOCIETY.

We appreciate your trust and look forward to delivering your order.